Terms and Conditions

Introduction

[Last Updated on 06/09/2025 @ 9:20 AM] These Terms and Conditions are effective immediately upon issuance. Queen Bee Cleaning, a locally owned, women-owned small business, has proudly served Poquoson, York County, and surrounding areas with professional cleaning services since 2024. Our company is fully licensed, insured, and bonded, protecting our team and clients. This Cleaning Service Agreement (the “Agreement”) is a binding contract between Queen Bee Cleaning (the “Service Provider”) and you, the “Client.” By engaging our services, you affirm that you have reviewed, understood, and agree to adhere to the terms and conditions outlined in this Agreement. These terms are designed to ensure clear expectations, maintain professionalism, and protect both parties.

By engaging Queen Bee Cleaning's services, whether for residential, rental (long-term or short-term), vacation properties, move-in/move-out, or commercial properties (small to medium-sized businesses), you, as the contracting party, agree to be fully responsible for payment, communication, and compliance with the terms and conditions outlined in this agreement. Our services also accommodate per-request cleaning solutions. If you don't see a service listed on our website, please inquire. We do not recognize third-party involvement in any aspect of this agreement. All employees and subcontractors are thoroughly trained, vetted, and committed to delivering exceptional service.

Contact Us

For inquiries, please contact:

Phone: 1(850)586-3473

Email: ciara@queenbeecleaning.biz

Website: www.queenbeecleaning.biz

Business Hours: Monday – Friday, 8:00 AM to 8:00 PM.

After-hours requests will be addressed as promptly as possible.

Photo Usage for Marketing, Promotion, and Training

As a professional cleaning service operating in the Commonwealth of Virginia - an at-will state - we assume that by choosing to work with us, clients have acknowledged and agreed to our standard policies unless a specific request is made otherwise.

To showcase the quality and transformation our team delivers, we may take “before and after” photos of the areas we clean. These images help future clients understand the standard of our work and may be used for:

Marketing and advertising (e.g., social media, website, brochures)
Promotional materials
Staff training and quality assurance

All photos will focus only on cleaned areas and will intentionally avoid capturing personal items, confidential information, or anything that could directly identify you or your household.

This policy is explained during the initial walk-through of your home. However, if you do not wish to have any images used for marketing or promotional purposes, you may opt out at any time. To do so, simply notify us verbally during the walk-through or provide written notice (email or text is acceptable). We will honor your preference without question.

By default, clients who do not opt out are assumed to consent to our use of non-identifying images as part of our business operations.

What Does Our ADA Accessibility Agreement Entail?

Our ADA Accessibility Agreement reflects our unwavering commitment to ensuring that our website and mobile application are fully accessible and user-friendly for all individuals, including those with disabilities. This agreement is not merely a legal obligation but a pledge to our users that we prioritize their accessibility needs. We are dedicated to delivering an inclusive and seamless online experience for everyone, demonstrating our commitment to equity and access in the digital space.

Preparing the Property

Proper preparation ensures efficient, high-quality cleaning. Clients must prepare the property as outlined in their service request. Failure to do so may result in additional fees, rescheduling, or incomplete services, for which the Client will remain financially responsible.

A. General Requirements to All Properties:

Damage Disclosure: Clients must inform Queen Bee Cleaning of any existing damage. Failure to do so releases us from liability for worsened damage (e.g., undetected water damage in cabinets or surfaces).
Access: Property must be accessible within 10 minutes of the scheduled time. Inaccessibility may incur a $175 lock-out fee. Provide entry codes, parking instructions, and notify security or property managers as needed.
Temperature:
- Warm Months: AC must be set at 69°F or below.
- Cool Months: Heat must not exceed 70°F or above.

Overheating risks staff safety; non-compliance may result in service denial with no refunds.

Additional Fees for Inadequate Preparation:

Residential: $50 - $175
Commercial: $80 - $275
Vacation/Rentals: $150 - $375

B. Cleaning Prep by Service Type:

Residential Properties:
- Clear Surfaces + Clutter: Personal items must be removed. We may clean around them, reschedule, or apply fees.
- Access to All Rooms: Areas blocked by furniture won't be cleaned and may incur fees.
- Large Items: Not moved unless pre-approved. Fees apply based on weight.
- Special Requests: Notify us in advance. Extra fees may apply.
Rental + Vacation Properties:
- Short-Term Rentals: Remove all personal/guest belongings (e.g., food, toiletries). Please communicate check-in/out times and requests 48 - 72 hours in advance.
- Long-Term Rentals: Notify us of high-traffic areas, damage, or special surfaces. Deep cleaning (e.g., carpet, upholstery) may be required at extra costs.
Move-In/Out + One-Time Services:
- Property must be cleared of belongings and trash
- Utilities must be on (water, power, etc.)
- Notify us of special needs (e.g., appliance degreasing, heavy dust)
- Items left behind may cause rescheduling or added fees

C. Children, Pets, + Occupants

Children: Children under 16 must be supervised or kept in a separate area during cleaning due to equipment and safety concerns.
Pets:
- Accidents: Urine, feces, or vomit are not included in standard cleaning and may require separate service and fees.
- Containment: Secure pets during cleaning to avoid safety issues or delays.
- Excess pet hair/dander: May incur extra charges.
- Repeat unpreparedness may result in discontinued services.
Occupants:
- Keep hallways and doorways clear
- Minimize interruptions during service
- Inform us of allergies or special needs in advance

To ensure the safety of everyone and the efficiency of our team, we kindly ask that children, pets, and other occupants are kept out of the work areas during cleaning. If our cleaners must work around unsupervised children or pets that create safety concerns or disrupt workflow, a 25% upcharge will be added to the final invoice. This is due to the additional time and precaution required to complete the job safely and effectively.

D. Scheduling with Other Service Providers

To avoid delays or interference:

Do not overlap our services with other vendors (e.g., pest control, carpet cleaners)
Allow 1 - 2 hours buffer between services
Inform us if other providers are scheduled
Interference may lead to rescheduling or adjusted fees

Estimates and Quotes

We are committed to providing clear and accurate pricing for our cleaning services. We offer estimates and quotes to help the Client understand the potential costs and scope of services. It's important to distinguish between estimates and quotes and be aware of our policies regarding payment, tipping, and rate adjustments. These policies are designed to ensure fairness and transparency in our pricing structure.

Estimates: Provide an approximate cost based on initial client information. Actual costs may vary depending on property conditions and specific requirements.

Quotes: Binding agreements issued after detailed consultations or on-site assessments. Additional requests or unforeseen conditions may adjust costs, with prior client approval.

If an initial walkthrough is conducted to assess cleaning needs and provide a quote, the Client must schedule and confirm their cleaning appointment within 48 hours of the walkthrough. A 60% deposit is required at the time of scheduling to secure the service. If the appointment is not booked within 48 hours, or the cleaning is scheduled for a date outside of that window, the initial quote may no longer apply due to potential changes in property condition (including but not limited to the presence of children, pets, or added clutter). A second walkthrough may be required, and the initial deposit will be non-refundable, though it may be applied to any future scheduled cleaning.

Skipping or Modifying Your Work Order

Our team relies on a consistent schedule to ensure fair compensation, as each cleaning appointment directly impacts their earnings. When appointments are skipped or canceled without adequate notice, it disrupts our schedule and financial balance. To maintain fairness for both our clients and staff, we have established the following policies:

Planning a Vacation or Extended Absence? Instead of canceling your cleaning, consider upgrading to a deep cleaning service during your time away. This is an ideal opportunity to refresh your home or rental property with services such as:

Hand-wiping baseboards, doors, and frames
Cleaning inside kitchen and bathroom cabinets, under sinks, and inside the fridge and oven
Comprehensive disinfecting and detailed attention to high-traffic areas

This ensures your property is spotless and well-maintained upon your return.

Feeling Unwell? When you're unwell, maintaining a clean environment is crucial. If you're not feeling well, please stay in a separate room while we perform our Disinfecting Service to keep your home sanitized without risking exposure.

Need to Skip a Cleaning? If you must skip a scheduled cleaning, we require at least 48 hours’ notice for recurring services. Cancellations made with less than 48 hours' notice will result in a charge for the full anticipated cost of the cleaning, with no exceptions. This policy helps us manage our schedule and ensures consistent work for our subcontractors.

You may reschedule your cleaning within the same week without incurring additional fees, provided you give timely notice. Exceptions may be made for emergencies or illness, but frequent cancellations could result in a fee, even for valid reasons. Queen Bee Cleaning reserves the right to evaluate these situations on a case-by-case basis.

Cancellation or Service Changes: We require at least 48 hours' notice to cancel, reduce the frequency of your cleaning, or temporarily suspend service. Failure to provide adequate notice will result in a charge for the full cleaning fee. For one-time, initial, or move-in/move-out cleanings, at least 72 hours' notice is required for cancellations or rescheduling.

Non-Refundable Deposit: A non-refundable deposit is required to secure your booking for all one-time, initial, and move-in/move-out cleanings. This deposit will be credited towards the final cost, but is only refundable if cancellation occurs at least 14 days before the scheduled service date.

If a cancellation or rescheduling results in more than three weeks between cleanings, a catch-up cleaning will be required, with additional fees. For company-initiated schedule changes due to holidays or extreme weather, we will make every effort to reschedule your cleaning as close to the original date as possible.

Paying for Services

Payment for services is due in full upon completion of the cleaning, unless prior arrangements have been made. A detailed invoice outlining the services performed and associated costs will be provided.

Effective as of June 7th, 2025, all new clients are required to pay a 60% deposit prior to the scheduled cleaning appointment. The remaining 40% is due upon completion of services. This deposit ensures the appointment is secured and helps cover upfront staffing and supply costs.

This policy does not apply to existing recurring clients who established service prior to this change. Those clients will remain under the previous payment arrangement unless otherwise agreed upon.

Failure to pay the deposit may result in cancellation of your appointment. Deposit payments are non-refundable if canceled within 24 hours of the scheduled service.

Payments not received within the agreed-upon timeframe may incur late fees or penalties of 15% of the final invoice per month, or $50.00 per month (whichever is greater). Continued late payments may result in the suspension or termination of future services.

We accept the following payment methods:

Bank Transfer (Wire)
Check
Cash
Zelle

Please note that we do not accept credit or debit cards at this time.

If paying by cash, please place it in a sealed envelope clearly labeled with your name and total amount due. Checks should be made payable to Queen Bee Cleaning and also placed in a sealed envelope.

Tipping (Optional)

Tipping is not required, but it is always greatly appreciated as a gesture of gratitude for a job well done. Tips can be given directly to the cleaning team or included in the payment with a note specifying the tip amount.

Typical tips range from 10% to 20% of the service total, depending on the Client's satisfaction and the scope of work performed.

Protecting Any Valuables

At Queen Bee Cleaning, we take pride in providing professional and thorough cleaning services. However, the safety and security of your valuable belongings are a shared responsibility. To ensure a smooth process and avoid misunderstandings, the following guidelines apply.

Before your scheduled cleaning, please remove or securely store any high-value, delicate, or irreplaceable items, including:

Jewelry, watches, or small personal accessories
Artwork, heirlooms, or fragile collectibles
Electronics, important documents, or cash

Any fragile or breakable items in areas requiring cleaning should be secured. While our team exercises great care, accidents can happen, and we cannot accept responsibility for items that are not properly stored or secured.

If there is any pre-existing damage to furniture, fixtures, or belongings in your property - whether it’s a residential home, commercial space, or a rental/vacation property (short- or long-term) - we kindly ask that you inform us before the cleaning begins. This helps us handle your property with extra care and ensures we are aware of any delicate or damaged areas that may require special attention.

During our initial walkthrough and cleaning session, our team will document any visible pre-existing damage or areas of concern. This process ensures transparency and helps avoid any potential misunderstandings regarding responsibility. If you have specific areas or items you would like us to take extra precautions with, or if there are any concerns about existing damage, please share them with us.

In the event that our team encounters unsecured valuables or personal items during the cleaning process, we adhere to the following protocol to ensure integrity and proper handling:

Notify the Client: As soon as a team member discovers an item of potential value, they will promptly notify the client to inform them of the finding. Open communication ensures transparency and allows the client to provide specific instructions if needed.
Document the Discovery: The team will document the item, including details such as its location and description, to ensure a clear record of the discovery. This documentation protects both the client and the cleaning team by maintaining accountability.
Leave the Item in Place (if Possible): Whenever feasible, the team will leave the item in its original location to avoid any risk of misplacement or confusion. If leaving the item in place is not practical due to safety concerns or cleaning requirements, the client will be consulted on the appropriate course of action.

While we strive for exceptional care, our liability is limited under the following circumstances:

Accidental Damage: We will assume responsibility for accidental damage only if it is caused by our negligence or failure to adhere to professional standards. In such cases, we will promptly notify the client and work collaboratively to resolve the issue to the best of our ability.
Exclusions: Our liability does not extend to damage involving fragile, unsecured, or pre-existing items. This includes items that were already damaged, defective, or in a state of disrepair prior to our service. Clients are encouraged to inform us of any such items before cleaning begins so we can take appropriate precautions.
Dispute Damages: If the client believes that our team caused damage or enhanced pre-existing damage, we will involve our insurance company to ensure a fair resolution. Upon notification of the claim, our insurance provider will arrange for an assessment of the item or area in question. This impartial evaluation will determine responsibility, and we will act accordingly based on the results.

We are committed to transparency and professionalism in all aspects of our service. While we take every precaution to avoid damage, we ask clients to help by notifying us of delicate or pre-existing conditions so we can provide the highest standard of care without misunderstandings.

If specific cleaning methods or additional precautions are required for valuable or unique items (e.g., antique furniture, luxury appliances, specialty flooring), the Client must provide detailed instructions before the service. Additional fees may apply for specialized handling or equipment.

At Queen Bee Cleaning, we expect our team to maintain the highest standards of integrity. In the rare case of suspected theft or conflicts, we will conduct a thorough investigation. Should the issue persist or if a conflict cannot be resolved amicably, the Client may be subject to the following actions:

Immediate suspension of cleaning services
A formal report to relevant authorities
A review of future service eligibility

We take such matters seriously and work to ensure trust and professionalism in all our services.

Safety and Well-Being Guidelines

At Queen Bee Cleaning, the safety and well-being of our clients, cleaning technicians, and property are of utmost importance. To ensure a safe, comfortable, and professional cleaning experience, we adhere to the following guidelines:

Personal Space and Safety: For the safety of our clients and cleaning technicians, we ask that clients maintain a distance of at least 10 to 20 feet away from cleaners and their equipment during the cleaning service. This space allows our technicians to work safely and efficiently without distractions or risk of injury. While the equipment and cleaning materials we use are safe when handled properly, unauthorized individuals should not come near or interfere to prevent accidents or mishandling.

Ladder and Heavy Objects: Our technicians will not climb higher than a two-step ladder (or a four-step ladder with exceptions). For areas beyond their reach, we recommend using an appropriate extension tool or a professional service specializing in high-access cleaning. Technicians are not permitted to move heavy objects or furniture weighing 50 pounds or more. If furniture needs to be moved for cleaning, we kindly ask the Client to arrange this before the appointment.

Biohazard and Infestation Handling: In compliance with OSHA regulations, our staff will not handle animal or human waste, including vomit, blood, or bodily fluids. We cannot provide cleaning services for properties with active infestations, such as maggots, fleas, roaches, or bedbugs. Please address infestations with a professional exterminator before scheduling a cleaning.

Mold and Mildew Limitations: Our technicians will clean minor mold and mildew within shower areas but cannot address extensive mold outside these areas. Significant mold issues require remediation services to ensure proper handling and safety.

No Smoking: To maintain a safe and healthy working environment, smoking (including cigarettes, marijuana, or other substances) is not permitted inside the property while our technicians are present.

Client Cooperation for Safety: To facilitate a secure and efficient cleaning process, we ask for the Client's assistance in:

Securing pets and clearing pathways to avoid accidents or obstructions
Notifying us of any specific hazards or conditions on the property before the cleaning begins

These guidelines are designed to protect the safety of everyone involved and to maintain the highest standards of service quality. If you have any questions or concerns about these policies, please feel free to reach out to us before your scheduled cleaning.

Rate Adjustments

Service rates may be adjusted periodically due to factors such as market conditions, increased supply costs, or changes in labor rates. Clients will be notified in advance of any rate adjustments. Existing contracts or agreements will honor the previously agreed-upon rates until the renewal period or if an adjustment is necessary.

Additional services requested beyond the initial scope of work may incur extra charges. These charges will be discussed and agreed upon with the Client before any services are performed.

100% Satisfaction Guarantee

At Queen Bee Cleaning, we are committed to providing exceptional service and ensuring your satisfaction. To address any concerns effectively, we have established the following re-clean policy.

Reporting Concerns: If the Client believes any area within the agreed-upon scope of work has not been cleaned to their satisfaction (within reason), they must notify us within 24 hours of the cleaning. When reporting a concern, we kindly request that the Client provide proof (e.g., photos or videos) of the affected area via email, text, and phone call to help us understand and resolve the issue. After contacting us, we will re-clean the affected area by the end of the next business day to ensure the concern is addressed promptly.

Re-Clean Eligibility: Notification must be received within the 24-hour window to allow us to arrange a timely return visit. Concerns raised beyond this timeframe may not qualify for re-cleaning. The re-clean policy does not apply to issues arising from using our products, supplies, or equipment. If the Client prefers to use their personal products or equipment, they must complete a Product and Equipment Waiver before the cleaning.

No Refunds or Discounts: We do not offer refunds or discounts for concerns related to the original cleaning service. The re-clean policy ensures satisfaction by addressing any issues directly and promptly.

Quality Assurance Measures: To maintain high standards of cleanliness and service, our team undergoes regular quality inspections, which may occur during the cleaning or after our technicians have left the property. These inspections help us identify areas for improvement and consistently deliver exceptional results.

Client Cooperation: To facilitate a smooth resolution, the Client must provide access to the property for the re-clean at the agreed-upon time. Failure to grant access may result in the forfeit of the re-cleaning opportunity. The Client should ensure that all areas requiring attention are within the original scope of work, as additional services or areas outside the agreed-upon scope may incur extra charges.

Limitations: The re-cleaning policy only applies to concerns that fall within the agreed-upon scope of work and cleaning standards. Personal preferences or changes to the original scope of work will not qualify for a re-clean. This policy is not applicable in cases where the Client's own cleaning products or equipment caused the issue unless otherwise specified in the waiver.

We take great pride in our work and are dedicated to ensuring your space meets our high standards of cleanliness. If you have any concerns, please do not hesitate to contact us within the 24-hour period so we can promptly address the issue.

Non-Solicitation Policy

By engaging with Queen Bee Cleaning, you agree not to solicit or hire any of our staff members, introduced to you through our services, for cleaning-related tasks within six months following the end of our business relationship with you. This includes residential, commercial, vacation, or rental cleaning services. We invest significant resources in recruiting, training, and developing our cleaning technicians, and this policy helps protect the integrity of our business.

If you wish to employ one of our staff members directly, please contact our office to discuss this possibility. In the event that a staff member is hired within the six-month period, a referral and training fee of $3,500 per technician will apply. This fee reflects our investment in their recruitment and training.

We value our team and are committed to maintaining the quality of our services. This policy is in place to protect our business interests while ensuring fair and reasonable conditions for all parties.

Our Promise to You

At Queen Bee Cleaning, we promise to deliver exceptional service with a focus on quality, reliability, and your complete satisfaction. Our trained, licensed, insured, and bonded team uses top-notch products and practices for all types of properties. If you’re not satisfied, let us know within 24 hours, and we’ll promptly address your concerns. We are committed to clear communication, respect for your property, and continuous improvement. Thank you for choosing us—we’re dedicated to making your cleaning experience outstanding.