Typically, you do not need to be present during the cleaning. Our team is fully capable of working independently and efficiently. However, if there are any other individuals on the premises, such as employees, subcontractors, or third-party service providers, you will be required to be present to supervise them, as per our company policy. This ensures safety, security, and smooth coordination during the cleaning process. If you prefer to be absent, we can discuss alternative arrangements to make sure everything goes according to plan.

Primary Service Areas: York County and Hampton Roads Occasional Service Areas: Out of State (on request)

Yes, all employees and subcontractors under Queen Bee Cleaning are fully insured and undergo thorough federal and state background checks.

Estimates are generally provided on a case-by-case basis. We offer evaluations for clients within the Poquoson and York County area without charge. However, for locations outside the area, we charge an estimate fee ranging from $10.00 to $60.00, depending on the distance and time required for the evaluation. Please note that this fee is applied to your service cost if you proceed with booking.

At Queen Bee Cleaning, we offer a wide range of cleaning services for residential, commercial, and rental properties (both long-term and short-term). Whether you need a deep clean or a simple refresh, we’ve got you covered. We also specialize in move-in and move-out cleanings. If you don’t see the specific service you're looking for, feel free to reach out! If it’s something outside our scope, we’ll be happy to provide recommendations.

Absolutely! We believe in tailoring our services to meet your specific needs. During our initial walk-through, we may offer recommendations based on the conditions of your space and your preferences. However, the final decision is always in your hands. You can choose the areas you want us to focus on, the frequency of cleaning, and any special requests you may have. Whether you need deep cleaning, regular maintenance, or a one-time service, we'll work with you to create a cleaning package that fits your exact requirements.

At Queen Bee Cleaning, we take customer satisfaction seriously. If you have a complaint or issue, we highly encourage you to reach out to the owner, Ciara, via email. Upon receiving your concern, Ciara will thoroughly evaluate the situation by communicating with all parties involved to understand the details. From there, she will recommend the most appropriate solution to resolve the matter. If the proposed solution does not fully address your complaint or issue, we may take further steps to ensure your satisfaction, which could include offering a partial or full refund, or a discount on future services. Please note that each situation is reviewed on a case-by-case basis, and the resolution will depend on the specific circumstances. We are committed to delivering high-quality service and addressing any concerns promptly and professionally to maintain the trust and satisfaction of our valued clients.

At Queen Bee Cleaning, we prioritize both your safety and the environment by using eco-friendly, non-toxic cleaning products. Our products are cruelty-free, meaning they have not been tested on animals, and they are safe for both pets and children. We carefully select all cleaning supplies to ensure they are effective yet gentle on your home or business environment. Additionally, we use high-quality equipment that meets professional cleaning standards, helping us achieve spotless results without compromising safety. If you have any specific allergies or concerns, feel free to ask about our product options - your peace of mind is important to us!

To book a cleaning service, you can either email us or fill out our contact form. We've also made booking easier by integrating Zenmaid Booking for Queen Bee Cleaning. Simply follow the link on our booking page, which will redirect you to Zenmaid's platform. Once we receive your booking, we'll reach out within 24 hours to confirm your appointment.

Yes, we bring all of our own professional-grade cleaning supplies and equipment to ensure the highest quality service. Our products are carefully selected for their effectiveness and safety, and we use industry-standard tools to provide thorough, efficient cleanings. However, if you have specific preferences or would like us to use your own supplies or equipment, we can accommodate those requests, provided they meet industry standards and align with our quality requirements. Just let us know in advance, and we'll be happy to make the necessary arrangements.

Yes, we offer both one-time cleaning and deep-cleaning options! Whether you're looking for a thorough cleaning of your home, office, or rental property, we can tailor the service to meet your needs. Our deep-cleaning service is more extensive and includes detailed tasks such as baseboard cleaning, deep scrubbing of bathrooms and kitchens, and cleaning of hard-to-reach areas. Please note that pricing for one-time and deep cleaning services may vary depending on the size of the space, the level of cleaning required, and any specific requests you have.

Yes, absolutely! At Queen Bee Cleaning, we are committed to use green and eco-friendly cleaning products as part of our standard service. These products are not only effective at maintaining a clean environment, but they are also safe for children, pets, and the planet. If you have specific preferences or sensitivities, feel free to let us know, and we can tailor our cleaning supplies to meet your needs while ensuring a spotless, eco-conscious clean.

During our initial walk-through, we will assess your space and offer recommendations on which rooms or areas should be prioritized based on your needs. However, we understand that every home is unique, so you are welcome to request that we focus on specific areas or rooms. Whether it's the kitchen, bathrooms, high-traffic areas, or any other space in your home, we are happy to tailor our cleaning to meet your preferences. If there are particular spots that require extra attention, just let us know, and we'll ensure those areas are thoroughly cleaned.

The frequency of cleaning depends on your lifestyle and the specific needs of your home. In most cases, we recommend a bi-weekly cleaning if you have pets or high traffic areas, as these factors tend to create more dirt and require more frequent upkeep. If you have a busy household with children, pets, and a lot of foot traffic, we suggest scheduling a weekly cleaning to maintain cleanliness and prevent dirt buildup. On the other hand, if your home has low traffic, minimal pets, and you keep things generally tidy, a monthly cleaning may be sufficient to keep your space in good condition. We also offer one-time deep cleaning services if you're preparing for an event, a special occasion, or just need a thorough cleaning. Ultimately, the ideal frequency depends on your household's activity level and your cleaning preferences. We can always work with you to create a personalized cleaning schedule that fits your needs.

A regular cleaning in a routine service designed to maintain a clean and tidy space. It typically includes tasks such as dusting, vacuuming, sweeping, mopping, and cleaning common surfaces like countertops, sinks, and bathroom fixtures. Regular cleaning is perfect for homes or businesses that are already well-maintained and just need a touch-up on a weekly, bi-weekly, or monthly basis. A deep cleaning, on the other hand, goes beyond the basics and targets areas that are often overlooked during regular cleanings. It includes all the tasks of a regular cleaning but adds more intensive work, such as cleaning behind furniture, baseboards, and hard-to-reach places, scrubbing kitchen appliances (oven, fridge, microwave), and detailed bathroom cleaning (grout, shower tiles, etc.). Deep cleaning is ideal for spaces that need a more thorough cleaning, after a major event, or if it’s been a while since the last cleaning. Deep cleaning is often recommended for seasonal cleanings, moving in or out of a home, or preparing rental properties for new tenants. If you're unsure which service is right for you, we can assess your needs and recommend the best cleaning option!

The scope of a residential cleaning can vary depending on your home's needs. Every home is unique, and we tailor our services to meet those specific requirements. For a basic or "mini" clean, we'll focus on the essentials: vacuuming, mopping, wiping down surfaces, and dusting low and mid-height areas. This service is perfect for maintenance cleaning or when you're looking for a quick refresh. For a more thorough deep cleaning, we go the extra mile, ensuring every corner of your home is spotless. In addition to vacuuming, mopping, and wiping down surfaces, we'll dust both low and high areas, clean baseboards, handles, light switches, and more. We also offer additional services like laundry, trash removal, cleaning of appliances (oven, refrigerator, microwave), and even tidying up closets or cabinets if requested. We’re happy to customize your service to suit your needs, whether it’s a one-time deep clean, regular maintenance, or a specialized request!

Yes, we offer both after-hours and weekend cleanings to accommodate your schedule. However, availability may be affected by specific days or times, especially during peak periods. To ensure we can meet your needs, we kindly ask that you book at least one week in advance. This allows our team to plan accordingly and provide the best service at a time that works for you. If you have urgent cleaning needs, please feel free to contact us, and we'll do our best to accommodate your request.

Yes! We offer contract-based service agreements for regular cleanings to ensure consistency and reliability for our clients. With a service contract, you can schedule routine cleanings (weekly, bi-weekly, or monthly) that fit your needs, giving you peace of mind knowing your space will always be maintained to the highest standards. However, we also offer the flexibility of one-time cleaning services if you're just looking for occasional help or want to try us out first.

Yes, we can accommodate security protocols, including key cards, access codes, or other measures required for after-hours cleaning. We understand that some commercial spaces require additional security steps, and our team is trained to handle these needs with professionalism and confidentiality. Our goal is to provide seamless, secure, and efficient cleaning services that meet the unique requirements of each client, allowing your business to operate smoothly and safely.

Queen Bee Cleaning is committed to ensuring minimal disruption to your business operations. We offer flexible scheduling options, including after-hours, weekend, and early-morning appointments, so that our cleaning services fit seamlessly around your business hours. Our team is trained to work discreetly and efficiently, focusing on high-traffic and essential areas first to reduce any interference with your daily activities. Additionally, we tailor our cleaning plans to each business’s unique needs and requirements, ensuring that our presence remains as unobtrusive as possible while delivering a thorough, high-quality clean.

At Queen Bee Cleaning, we clean all types of commercial spaces, including offices, retail stores, medical facilities, restaurants, and cafes. Our services extend to industrial and warehouse spaces, schools, gyms, fitness centers, and hospitality environments such as hotels. We also specialize in cleaning event venues and convention centers, whether before or after events. We tailor our cleaning solutions to meet the specific needs of each space, ensuring a professional, sanitary, and inviting environment every time. Whether it's high-traffic areas or specialized cleaning for medical or foodservice settings, we provide thorough, reliable cleaning that enhances your business’s appearance and functionality.

Yes, we offer post-construction and renovation cleanup services for businesses. Our team is experienced in handling the unique challenges of post-construction cleaning, such as removing dust, debris, and residue left behind by building and renovation work. We ensure that every surface is thoroughly cleaned, from floors and walls to windows and fixtures, leaving your space pristine, safe, and ready for use. Whether it’s a small remodel or a large commercial build, we tailor our services to meet the specific needs of each project, minimizing disruption to your business operations.

Our commercial cleaning service is designed to create a clean, welcoming, and safe environment for your business. It includes detailed cleaning of common areas, offices, restrooms, and break rooms. We dust surfaces, sanitize high-touch points, vacuum carpets, mop hard floors, and remove trash. Additionally, we clean windows, wipe down workstations, and can restock supplies in restrooms and kitchens if needed. Our services are customizable to meet your specific business needs, and we offer flexible scheduling options to minimize disruption to your operations. Whether you need daily, weekly, or monthly cleaning, our goal is to keep your workspace looking professional and pristine.

Yes, Queen Bee Cleaning works directly with property managers and Airbnb hosts to ensure their properties are always in top condition. We understand the fast-paced nature of vacation rentals and rental properties, and we offer flexible cleaning schedules to accommodate check-ins, check-outs, and turnovers. Whether you're managing multiple properties or looking to keep your vacation rental spotless for guests, our team is here to provide reliable, high-quality cleaning services tailored to your needs.

Our rental property and vacation rental cleaning service is designed to ensure that every space is spotless, welcoming, and ready for the next guest. This comprehensive cleaning includes dusting and disinfecting all surfaces, vacuuming and mopping floors, sanitizing kitchens and bathrooms, making beds with fresh linens, and setting out clean towels. We also clean appliances, mirrors, windows (where accessible), and high-touch areas like light switches and door handles. Our team can also restock essentials like toiletries and paper products if requested. With our attention to detail, we help create a pristine environment that enhances guest satisfaction and maintains your property’s reputation.

Yes, Queen Bee Cleaning can restock supplies for short-term rentals, including toiletries, cleaning supplies, and other essentials. However, please note that the cost of these supplies is the responsibility of the client; we do not cover these expenses out of pocket. We’re happy to work with you to ensure your property is fully stocked for each guest's arrival, making the process smooth and hassle-free.

At Queen Bee Cleaning, we understand the importance of timing when it comes to rental properties. We coordinate closely with property managers, Airbnb hosts, and renters to ensure our cleaning services are scheduled around check-in and check-out times. Whether it's a same-day turnover or a multi-day gap, we tailor our cleaning schedule to fit your specific needs, ensuring the property is spotless and ready for the next guest. Our team is flexible and responsive, and we can accommodate urgent requests for last-minute cleans or special requirements.

Queen Bee Cleaning is well-equipped to handle quick turnovers between guests, ensuring that each rental property is thoroughly cleaned, sanitized, and restocked on a tight schedule. We understand the importance of first impressions and the need for a clean, welcoming environment for each new guest. Our team is trained to efficiently clean and prepare properties for incoming guests, including linen changes, bathroom sanitization, and restocking essentials like toiletries and paper products. We coordinate closely with property managers and hosts to adhere to check-in and check-out times, allowing a seamless, worry-free experience for both you and your guests.

Yes, Queen Bee Cleaning provides laundry services for vacation rentals, including washing and refreshing linens, towels, and other essentials to prepare for each new guest. This service helps ensure a welcoming environment, with fresh, clean linens ready for every stay. Please note that laundry services may incur additional fees, depending on the volume and frequency required.

If guests leave items behind, we’ll carefully bag and label them with the corresponding host’s invoice number. These items will then be handed over to the host, allowing them to either reach out to the guests for return arrangements or handle proper disposal according to their policy. This process ensures a smooth and organized approach to managing forgotten belongings.

We currently accept payments via Bank Transfer (wire), Zelle, Apple Pay, Cash App, Check, and Cash. For payments by check, please make it out to Queen Bee Cleaning and place it in a secure envelope labeled with our name and the purpose of the payment. If paying in cash, include a slip indicating the amount, your signature, and the date, and place it in an envelope addressed to Queen Bee Cleaning. Note: At this time, we do not accept credit cards, debit cards, or other online payment methods.

No, we don't require a deposit to book a cleaning service. Our goal is to make the booking process as easy and flexible as possible for you. Payment is typically collected after the service is completed, ensuring that you're satisfied with the results before finalizing the transaction. However, for larger projects or special requests, we may discuss a deposit in advance.

Queen Bee Cleaning typically charges by the job, providing a clear, upfront rate based on the scope of work and specific cleaning needs. However, we understand that some clients may prefer hourly pricing for flexibility, so we are happy to accommodate hourly rates upon request. Our goal is to ensure transparency and provide a pricing option that best suits each client’s preferences and requirements.

There may be additional charges for add-on services, such as window cleaning, wall washing, or cleaning extra rooms. These charges apply to any services beyond the original agreement. If you have specific needs outside the standard package, just let us know, and we’ll provide a detailed estimate for any added services.

Our services are priced on a case-by-case basis to accommodate the unique needs of each home, business, or vacation property. We start with a base fee of $150. For deep cleanings, the cost typically starts at $300+, while standard cleanings start at $185+. The final price reflects factors such as labor, supplies, equipment, materials, property location, and specific conditions, as well as a thorough assessment of the space. This ensures you receive tailored, high-quality cleaning that meets your property's needs.