Typically, you don't need to be present during cleaning - our team works independently and efficiently. However, if others like employees, subcontractors, or third-party providers are on-site, you must be present to supervise them, per our policy. This helps ensure safety and smooth coordination. If you prefer not to be there, we're happy to discuss alternative arrangements to keep everything on track.

Primary Areas: We serve the Hampton Roads area, including Poquoson, Yorktown, Norfolk, and surrounding communities. Occasional Service Areas: Out of State (on request)

Yes, all Queen Bee Cleaning employees and contractors are insured and undergo rigorous federal and state background checks. Employees are covered under Queen Bee Cleaning's insurance, while contractors carry their own insurance, which we carefully verify to ensure proper coverage.

Estimates are provided on a case-by-case basis. We offer free evaluations for clients within the Poquoson and York County area. However, for locations outside this area, a fee of $10 - $60 may apply, based on distance and travel time. If you choose to book with us, this fee will be credited towards your service cost.

At Queen Bee Cleaning, we provide a full range of cleaning services for residential, commercial, and rental properties - both short-term and long-term. From deep cleans to light refreshes, we're here to help. We also specialize in move-in- and move-out cleanings. Don't see the exact service you need? Reach out! If it's outside our scope, we're happy to offer highly vetted and trusted recommendations.

Absolutely! We tailor our services to fit your specific needs. During the initial walk-through, we may offer recommendations based on your space and preferences, but the final choices are always yours. You decide which areas to focus on, how often you want cleaning, and any special requests. Whether you need deep cleaning, regular upkeep, or a one-time service, we'll create a cleaning package that matches your exact needs.

Yes, we do! Our work truly shines in photos, and it’s the best way for us to show new clients the sparkle and peace of mind we can bring to their homes. But we know your home is your sanctuary, and we treat it with the utmost respect. Here is our promise to you: We Focus on the Gleam: Our photos are artistically focused on the results—a sparkling countertop, a dust-free shelf, a gleaming floor. Your Life Stays Private: We never photograph personal items like family pictures, names, addresses, or anything that could identify you or your family. No Embarrassment, Ever: The goal is to highlight the clean, never to judge the "before." We are here to help, and our photos reflect that supportive mission. You Have Full Control Over Sharing Your comfort and choice always come first. You can request that we do not share any photos of your home publicly, and we will always honor that decision. Please note that for quality assurance and liability purposes, our team may still need to take private before-and-after photos for our own confidential records. These images are strictly for internal use, are never shared publicly, and help us ensure we've provided a consistently excellent service. They are always taken with the same deep respect for your privacy.

At Queen Bee Cleaning, your satisfaction is our priority. If you have a concern, please email the owner, Ciara. She will review the issue and work with all parties to find the best solution. If needed, we may offer refunds or discounts, depending on the situation. We’re committed to resolving concerns quickly and professionally.

At Queen Bee Cleaning, we prioritize your safety and the environment by using eco-friendly, non-toxic cleaning products. Our primary cleaning supplies come from Athos, known for being cruelty-free and safe for pets and children. We carefully select all products to ensure they are both effective and gentle on your home or business. Combined with our high-quality professional equipment, this helps us deliver spotless results without compromising safety. Note: If you have any allergies or specific conditions, please let us know - your peace of mind is our priority.

To book a cleaning service, you can email us directly at ciara@queenbeecleaning.biz, fill out our contact form, or use our convenient booking system. Once we receive your request, we'll contact you within 24 - 48 hours to confirm your appointment.

Yes, we bring our own professional-grade cleaning supplies and equipment to ensure top-quality service. Our products are chosen for effectiveness and safety, and we use industry-standard tools for thorough, efficient cleaning. If you prefer us to use your supplies or equipment, we’re happy to accommodate as long as they meet quality standards - just let us know in advance.

Yes, we offer both one-time and deep-cleaning services! Whether for your home, office, or rental property, we tailor the service to your needs. Our deep cleaning includes detailed tasks like baseboards, deep scrubbing of kitchens and bathrooms, and hard-to-reach areas. Pricing varies based on space size, cleaning level, and any special requests.

Yes, absolutely! At Queen Bee Cleaning, we use green, eco-friendly products as standard. They’re effective and safe for children, pets, and the planet. If you have any preferences or sensitivities, just let us know - we’ll tailor our supplies to meet your needs while keeping your space spotless and eco-conscious.

During our initial walk-through, we’ll assess your space and recommend which areas to prioritize based on your needs. However, every home is unique, so you can request focus on specific rooms like the kitchen, bathrooms, or high-traffic areas. If any spots need extra attention, just let us know, and we’ll make sure they’re thoroughly cleaned.

Cleaning frequency depends on your lifestyle and home needs: For homes with pets or high traffic, we recommend bi-weekly cleanings. Busy households with children and pets may benefit from weekly visits to maintain cleanliness. If your home has low traffic and few pets, monthly cleanings might be enough. We also offer one-time deep cleans for special occasions or thorough refreshes. We’ll work with you to create a personalized schedule that fits your needs.

Regular cleaning maintains a tidy space with tasks like dusting, vacuuming, sweeping, mopping, and cleaning common surfaces. It’s ideal for homes or businesses needing weekly, bi-weekly, or monthly upkeep. Deep cleaning goes beyond basics, including all regular tasks plus intensive work like cleaning behind furniture, baseboards, kitchen appliances, and detailed bathroom areas. It’s perfect for seasonal cleanings, moving, or preparing rentals. If you’re unsure which service fits your needs, we’re happy to help you decide!

Residential cleaning varies based on your home's needs, and we tailor our services accordingly. A basic or “mini” clean covers essentials like vacuuming, mopping, wiping surfaces, and dusting low to mid-level areas - ideal for regular upkeep or a quick refresh. For a deep clean, we go further, dusting high and low areas, cleaning baseboards, handles, light switches, and more. Extras like laundry, trash removal, appliance cleaning, and tidying closets or cabinets are available on request. Whether you need a one-time deep clean, regular maintenance, or a custom service, we’ll create the perfect plan for you!

Yes, we offer after-hours and weekend cleanings to fit your schedule. Availability may vary, especially during peak times, so please book at least one week in advance. This helps us plan and deliver the best service. For urgent requests, contact us, and we’ll do our best to accommodate you.

Yes! We offer contract-based service agreements for regular cleanings, providing consistent and reliable care tailored to your schedule - weekly, bi-weekly, or monthly. This ensures your space is always maintained to the highest standards. We also offer one-time cleanings for occasional needs or to let you try us out first.

Yes, we accommodate security protocols like key cards, access codes, and other measures for after-hours cleaning. Our team is trained to handle these requirements professionally and confidentially. We aim to provide secure, seamless, and efficient cleaning tailored to your business’s unique needs, ensuring smooth and safe operations.

Queen Bee Cleaning is dedicated to minimizing disruption to your business. We offer flexible scheduling - including after-hours, weekends, and early mornings - to fit seamlessly around your hours. Our team works discreetly and efficiently, prioritizing high-traffic areas to limit interference with your daily operations. We customize cleaning plans to meet your business’s unique needs, ensuring a thorough, high-quality clean with minimal impact.

At Queen Bee Cleaning, we service a wide range of commercial spaces, including offices, retail stores, medical facilities, restaurants, cafes, industrial warehouses, schools, gyms, hotels, and event venues. We tailor our cleaning to meet each space’s unique needs, ensuring a professional, sanitary, and welcoming environment. From high-traffic areas to specialized medical or foodservice cleaning, we deliver thorough, reliable service that enhances your business’s appearance and function.

Yes, we provide post-construction and renovation cleanup services for businesses. Our team expertly handles the challenges of removing dust, debris, and residue left by building work. We thoroughly clean all surfaces - including floors, walls, windows, and fixtures - leaving your space spotless, safe, and ready for use. Whether it’s a small remodel or a large commercial project, we customize our services to fit your needs while minimizing disruption to your operations.

Our commercial cleaning service ensures a clean, welcoming, and safe environment for your business. We thoroughly clean common areas, offices, restrooms, and break rooms - dusting surfaces, sanitizing high-touch points, vacuuming carpets, mopping floors, and removing trash. We also clean windows, wipe down workstations, and can restock supplies if needed. Customizable and flexible, our service fits your schedule to minimize disruption, whether you need daily, weekly, or monthly cleanings. Our goal is to keep your workspace professional and pristine.

Yes, Queen Bee Cleaning partners directly with property managers and Airbnb hosts to keep properties in top condition. We understand the fast pace of vacation rentals and offer flexible cleaning schedules to fit check-ins, check-outs, and turnovers. Whether managing multiple properties or a single rental, we provide reliable, high-quality cleaning tailored to your needs.

Our rental and vacation property cleaning service ensures every space is spotless, welcoming, and guest-ready. We dust and disinfect all surfaces, vacuum and mop floors, sanitize kitchens and bathrooms, make beds with fresh linens, and provide clean towels. We also clean appliances, mirrors, windows (where accessible), and high-touch areas like light switches and door handles. Upon request, we can restock essentials such as toiletries and paper products. With our thorough attention to detail, we help maintain your property’s reputation and enhance guest satisfaction.

Yes, Queen Bee Cleaning can restock supplies for short-term rentals, including toiletries, cleaning products, and other essentials. Please note that the cost of these items is the client’s responsibility, as we do not cover supply expenses. We’re happy to coordinate with you to keep your property fully stocked and ready for each guest, making the process easy and hassle-free.

At Queen Bee Cleaning, we know timing is crucial for rental properties. We work closely with property managers, Airbnb hosts, and renters to schedule cleanings around check-in and check-out times. Whether it’s a same-day turnover or a longer gap, we customize our schedule to ensure your property is spotless and guest-ready. Our team is flexible and can handle urgent requests or special needs as they arise.

Queen Bee Cleaning is fully equipped to manage quick turnovers between guests, ensuring each rental is thoroughly cleaned, sanitized, and restocked on a tight schedule. We know first impressions matter, so our team works efficiently to prepare your property - including linen changes, bathroom sanitizing, and restocking essentials like toiletries and paper products. We coordinate closely with property managers and hosts to align with check-in and check-out times, providing a smooth, worry-free experience for you and your guests.

Yes, Queen Bee Cleaning offers laundry services for vacation rentals, including washing and refreshing linens, towels, and other essentials to prepare for each new guest. This helps ensure a fresh, welcoming environment for every stay. Please note that laundry services may involve additional fees based on volume and frequency.

If guests leave items behind, we carefully bag and label them with the corresponding host’s invoice number. The items are then handed over to the host, who can decide whether to contact the guest for return arrangements or dispose of them according to their policy. This organized process ensures forgotten belongings are handled smoothly and professionally.

Simple & Convenient Payments We want every part of your experience with us to be easy—right down to the payment! Payment is kindly due upon completion of your service, before our team departs for the day. This helps our small business run smoothly and ensures we can continue providing the best possible care for all our clients' homes. For your convenience, we happily accept: Cash or Check (Please make checks payable to "Queen Bee Cleaning") Zelle Cash App (A small 1.0% processing fee applies to the total) PayPal (A small 2.99% processing fee applies to the total) At this time, we do not accept credit or debit cards directly. Thank you for your understanding!

We do not require a deposit to book a cleaning service - our goal is to keep the booking process as simple and flexible as possible for you. Typically, payment is collected after the service is completed, so you can ensure you're satisfied with the results before finalizing the transaction. However, for larger projects or special requests, a deposit may be required before the cleaning takes place. If that applies, we’ll discuss the details with you in advance so everything is clear and transparent.

Queen Bee Cleaning typically charges by the job, offering a clear, upfront rate based on the scope of work and your specific cleaning needs. However, we understand that some clients prefer the flexibility of hourly pricing, so we’re happy to accommodate that option upon request. Our goal is to maintain transparency and provide a pricing structure that fits your preferences and delivers the best value for your needs.

There may be additional charges for add-on services such as window cleaning, wall washing, or cleaning extra rooms. These charges apply to tasks that go beyond the original service agreement. If you have specific requests outside of the standard package, just let us know - we’ll be happy to provide a detailed estimate for any additional services to ensure clarity and avoid surprises.

Our services are priced on a case-by-case basis to meet the unique needs of each home, business, or vacation property. Starting base fee of $175. Standard cleanings typically start at $200+. Deep cleanings begin at $300+. Final pricing is based on factors like labor, supplies, equipment, materials, property location, specific conditions, and a detailed assessment of the space. This approach ensures you receive personalized, high-quality cleaning tailored to your property's exact requirements.