Question 1

What services does Queen Bee Cleaning offer?

Accepted Answer

At Queen Bee Cleaning, we provide a full range of cleaning services for residential, commercial, and rental properties - both short-term and long-term. From deep cleans to light refreshes, we're here to help. We also specialize in move-in- and move-out cleanings.

Don't see the exact service you need? Reach out! If it's outside our scope, we're happy to offer highly vetted and trusted recommendations.

Question 2

Does Queen Bee Cleaning offer free estimates?

Accepted Answer

Estimates are provided on a case-by-case basis. We offer free evaluations for clients within the Poquoson and York County area. However, for locations outside this area, a fee of $10 - $60 may apply, based on distance and travel time.

If you choose to book with us, this fee will be credited towards your service cost.

Question 3

How do I book a cleaning service with Queen Bee Cleaning?

Accepted Answer

To book a cleaning service, you can email us directly at ciara@queenbeecleaning.biz,(ciara@queenbeecleaning.biz,) fill out our contact form, or use our convenient booking system.(https://app.zenmaid.com/book/queenbeecleaning) Once we receive your request, we'll contact you within 24 - 48 hours to confirm your appointment.

Question 4

What areas does Queen Bee Cleaning service?

Accepted Answer

Primary Areas: We serve the Hampton Roads area, including Poquoson, Yorktown, Norfolk, and surrounding communities.

Occasional Service Areas: Out of State (on request)

Question 5

Are Queen Bee Cleaning's cleaners insured and background-checked?

Accepted Answer

Yes, all Queen Bee Cleaning employees and contractors are insured and undergo rigorous federal and state background checks. Employees are covered under Queen Bee Cleaning's insurance, while contractors carry their own insurance, which we carefully verify to ensure proper coverage.

Question 6

What products and equipment does Queen Bee Cleaning use? Are they safe for children and pets?

Accepted Answer

At Queen Bee Cleaning, we prioritize your safety and the environment by using eco-friendly, non-toxic cleaning products. Our primary cleaning supplies come from Athos, known for being cruelty-free and safe for pets and children. We carefully select all products to ensure they are both effective and gentle on your home or business. Combined with our high-quality professional equipment, this helps us deliver spotless results without compromising safety.

Note: If you have any allergies or specific conditions, please let us know - your peace of mind is our priority.

Question 7

Can I customize my cleaning service?

Accepted Answer

Absolutely! We tailor our services to fit your specific needs. During the initial walk-through, we may offer recommendations based on your space and preferences, but the final choices are always yours. You decide which areas to focus on, how often you want cleaning, and any special requests. Whether you need deep cleaning, regular upkeep, or a one-time service, we'll create a cleaning package that matches your exact needs.

Question 8

Is it necessary for me to be home during the cleaning?

Accepted Answer

No need to be home during the cleaning! Our team works independently and efficiently. If there are others like employees or subcontractors on-site, you must be there to supervise them for safety and coordination. Prefer not to be there? We can discuss alternative arrangements to keep everything running smoothly.

Question 9

How does Queen Bee Cleaning handle customer complaints or issues?

Accepted Answer

At Queen Bee Cleaning, your satisfaction is our priority. If you have a concern, please email the owner, Ciara. She will review the issue and work with all parties to find the best solution. If needed, we may offer refunds or discounts, depending on the situation. We’re committed to resolving concerns quickly and professionally.

Question 10

Do you take photos of your work?

Accepted Answer

Yes, we do! Our work truly shines in photos, and it’s the best way for us to show new clients the sparkle and peace of mind we can bring to their homes.
But we know your home is your sanctuary, and we treat it with the utmost respect. Here is our promise to you:
 • We Focus on the Gleam: Our photos are artistically focused on the results—a sparkling countertop, a dust-free shelf, a gleaming floor.
 • Your Life Stays Private: We never photograph personal items like family pictures, names, addresses, or anything that could identify you or your family.
 • No Embarrassment, Ever: The goal is to highlight the clean, never to judge the "before." We are here to help, and our photos reflect that supportive mission.
You Have Full Control Over Sharing
Your comfort and choice always come first. You can request that we do not share any photos of your home publicly, and we will always honor that decision.
Please note that for quality assurance and liability purposes, our team may still need to take private before-and-after photos for our own confidential records. These images are strictly for internal use, are never shared publicly, and help us ensure we've provided a consistently excellent service. They are always taken with the same deep respect for your privacy.