Terms and Conditions
Introduction
[Last Updated on 01/19/2026 @ 08:42 AM] These Terms and Conditions are effective immediately upon issuance. Queen Bee Cleaning, a locally owned, women-owned small business, has proudly served Poquoson, York County, and surrounding areas with professional cleaning services since 2024. Our company is fully licensed, insured, and bonded, protecting our team and clients. This Cleaning Service Agreement (the “Agreement”) is a binding contract between Queen Bee Cleaning (the “Service Provider”) and you, the “Client.” By engaging our services, you affirm that you have reviewed, understood, and agree to adhere to the terms and conditions outlined in this Agreement. These terms are designed to ensure clear expectations, maintain professionalism, and protect both parties.
By engaging Queen Bee Cleaning's services, whether for residential, rental (long-term or short-term), vacation properties, move-in/move-out, or commercial properties (small to medium-sized businesses), you, as the contracting party, agree to be fully responsible for payment, communication, and compliance with the terms and conditions outlined in this agreement. Our services also accommodate per-request cleaning solutions. If you don't see a service listed on our website, please inquire. We do not recognize third-party involvement in any aspect of this agreement. All employees and subcontractors are thoroughly trained, vetted, and committed to delivering exceptional service.
Contact Us
For inquiries, please contact:
Phone: 1(850)586-3473
Email: ciara@queenbeecleaning.biz
Website: www.queenbeecleaning.biz
Business Hours: Monday – Friday, 8:00 AM to 8:00 PM.
After-hours requests will be addressed as promptly as possible.
Photo Usage for Marketing, Promotion, and Training
As a professional cleaning service operating in the Commonwealth of Virginia we assume that by choosing to work with us, clients acknowledge and agree to our standard service policies unless otherwise agreed to in writing.
To showcase the quality and transformation our team delivers, we take “before and after” photos of the areas we clean. These images help future clients understand the standard of our work and may be used for:
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Marketing and advertising (e.g., social media, website, brochures)
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Promotional materials
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Staff training and quality assurance
All photos will focus only on cleaned areas and will intentionally avoid capturing personal items, confidential information, or anything that could directly identify you or your household.
However, if you do not wish to have any images used for marketing or promotional purposes, you may opt out at any time. To do so, simply notify us in writing (email or text is acceptable). We will honor your preference without question.
By default, clients who do not opt out are assumed to consent to our use of non-identifying images as part of our business operations.
What Does Our ADA Accessibility Agreement Entail?
Our ADA Accessibility Agreement reflects our unwavering commitment to ensuring that our website and mobile application are fully accessible and user-friendly for all individuals, including those with disabilities. This agreement is not merely a legal obligation but a pledge to our users that we prioritize their accessibility needs. We are dedicated to delivering an inclusive and seamless online experience for everyone, demonstrating our commitment to equity and access in the digital space.
Preparing the Property
Proper preparation helps us deliver efficient, high-quality cleaning while keeping everyone safe. Clients are responsible for preparing the property as outlined in their service request. If a property is not adequately prepared, service may be adjusted, rescheduled, or completed with modifications, and additional charges may apply based on time, condition, and safety considerations.
General Requirements for All Properties
Condition Disclosure
Please notify Queen Bee Cleaning of any existing damage or areas of concern prior to service. Undisclosed pre-existing damage (such as water intrusion, loose fixtures, or compromised surfaces) limits our ability to assume responsibility for worsening conditions.
Access
The property must be accessible within 10 minutes of the scheduled arrival window. Entry instructions, access codes, parking details, and any security or property management requirements must be provided in advance.
Temperature & Working Conditions
To protect staff safety, indoor temperatures must remain within a reasonable working range. Excessive heat may result in modified service or service refusal without refund.
Preparation Standards & Additional Time
If preparation requirements are not met, additional time may be required to complete the service safely and effectively. Any added time, labor, or disruption caused by inadequate preparation will be billed as an additional service adjustment, with rates varying by property type and scope.
These adjustments may include, but are not limited to:
• Residential properties
• Commercial spaces
• Rental or vacation properties
Exact fees are assessed based on the condition of the property and the impact on the scheduled service.
Preparation by Service Type
Residential Properties
Clients are asked to clear surfaces of personal items and clutter to allow full access for cleaning. Areas that are inaccessible due to furniture placement or belongings may be skipped or require additional time. Large or heavy items are not moved unless approved in advance. Special requests should be communicated prior to service and may require additional charges.
Rental & Vacation Properties
Short-term rentals must be free of guest belongings, food, and personal items. Check-in and check-out times, along with special requests, should be communicated 48–72 hours in advance.
Long-term rentals should disclose high-traffic areas, existing damage, or specialty surfaces. Some conditions may require deep cleaning services beyond standard maintenance.
Move-In / Move-Out & One-Time Services
Properties must be cleared of belongings and trash, with utilities active at the time of service. Items left behind or undisclosed conditions may result in service delays, adjustments, or additional charges.
Children, Pets, and Occupants
For safety and efficiency, children under 16 must be supervised or kept out of active work areas during cleaning. Pets should be secured to prevent delays, safety risks, or disruption.
Pet accidents, excessive hair, or strong odors are not included in standard cleaning and may require specialized services. Repeated lack of preparation may result in discontinued service.
If cleaners must work around unsupervised children or unsecured pets in a way that impacts safety or workflow, a service adjustment may be applied to account for the additional time and precautions required.
Clients are encouraged to:
• Keep walkways and doorways clear
• Minimize interruptions during service
• Inform us of allergies or special needs in advance
Scheduling with Other Service Providers
To avoid delays or interference, cleaning services should not overlap with other vendors. Please allow a 1–2 hour buffer between services and notify us in advance if other providers will be on site. Conflicts may require rescheduling or service adjustments.
Estimates and Quotes
We are committed to providing clear and accurate pricing for our cleaning services. To support this, we offer both estimates and quotes to help Clients understand the expected scope of work and associated costs.
The distinction between the two is important and helps ensure fairness, transparency, and consistency in our pricing.
Estimates
Estimates are approximate and based on the information provided at the time of inquiry. Actual pricing may vary depending on the condition of the property, accessibility, and any additional requirements identified at the time of service.
Quotes
Quotes are issued after a detailed consultation or on-site walkthrough and reflect a defined scope of work. While quotes are intended to be accurate and binding, additional requests or previously undisclosed conditions may result in adjustments, which will always be discussed and approved in advance.
Walkthroughs and Scheduling
When an on-site walkthrough is conducted to assess cleaning needs and provide a quote, the Client must schedule and confirm the cleaning appointment within 48 hours to secure the quoted rate. A 50% deposit is required at the time of booking.
If the appointment is not scheduled within this timeframe, or if the service date is set beyond the initial window, the quoted rate may no longer apply due to potential changes in the condition of the property (including, but not limited to, pets, children, or added clutter). In such cases, a second walkthrough may be required.
Deposits for walkthrough-based quotes are non-refundable; however, they may be applied toward a future scheduled service.
Skipping or Modifying Your Work Order
Our team relies on a consistent schedule to ensure fair compensation, as each cleaning appointment directly impacts their earnings. When a visit is skipped, the rate for the missed service will be added to the next scheduled appointment and must be paid prior to confirming that booking.
Skipped or last-minute cancellations disrupt our schedule and financial balance. To maintain fairness for both our clients and staff, the following policies apply:
Planning a Vacation or Extended Absence
Instead of canceling your cleaning, consider upgrading to a deep cleaning service during your time away. This is an ideal opportunity to refresh your home or rental property with services such as:
• Hand-wiping baseboards, doors, and frames
• Cleaning inside kitchen and bathroom cabinets, under sinks, and inside the refrigerator and oven
• Comprehensive disinfecting and detailed attention to high-traffic areas
This ensures your property remains well-maintained and ready upon your return.
Feeling Unwell:
If you are not feeling well, maintaining a clean environment is still important. Clients are welcome to remain in a separate room while we perform a Disinfecting Service to keep the home sanitized without unnecessary exposure.
Skipping a Cleaning Appointment:
Your regular rate applies only to routine maintenance. When a visit is skipped, the complexity and time required for the next service increase. As a result, the rate for the missed visit will be added to the next scheduled service to accommodate the additional labor required.
Extended Gaps Between Visits:
Extended gaps between cleanings may result in either a gap fee or a reset-level service rate, at our discretion, based on the condition of the property at the time of service.
Cancellations or Service Changes
A minimum of 48 hours’ notice is required to cancel, reduce the frequency of service, or temporarily suspend cleanings. Failure to provide adequate notice will result in a charge for the full service amount.
For one-time, initial, or move-in/move-out cleanings, at least 72 hours’ notice is required for cancellations or rescheduling.
Non-Refundable Deposit
A 50% non-refundable deposit is required at the time of booking. This deposit secures the appointment time and ensures it is reserved exclusively for the Client.
Payment Terms
Payment Deadline
Payment may be submitted in advance or on the day of service. All balances must be paid in full no later than 6:00 PM EST on the service date.
Non-Payment
Failure to submit full payment by the 6:00 PM EST deadline will result in the following:
• If a deposit was collected, the deposit will be forfeited.
• If no deposit was collected, the account will be placed on hold and future services will not be scheduled until the outstanding balance is paid.
Checks
If paying by check, two checks are required: one for the current service balance and one for the 50% non-refundable deposit for the next scheduled cleaning, unless otherwise waived in writing.
Late Payments
Payments not received by the stated deadline may incur late fees of 15% of the final invoice per month or $50.00 per month (whichever is greater). Continued late or missed payments may result in suspension or termination of services.
Accepted Payment Methods
• Bank Transfer (Wire)
• Check
• Cash
• Zelle (no processing fee)
• All major credit cards (3% processing fee applies)
Cash and Check Handling
Cash payments must be placed in a sealed envelope clearly labeled with the Client’s name and total amount due. Checks should be made payable to Queen Bee Cleaning and also placed in a sealed envelope.
Protecting Any Valuables
At Queen Bee Cleaning, we take pride in providing professional and thorough cleaning services. However, the safety and security of your valuable belongings are a shared responsibility. To ensure a smooth process and avoid misunderstandings, the following guidelines apply.
Before your scheduled cleaning, please remove or securely store any high-value, delicate, or irreplaceable items, including:
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Jewelry, watches, or small personal accessories
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Artwork, heirlooms, or fragile collectibles
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Electronics, important documents, or cash
Any fragile or breakable items in areas requiring cleaning should be secured. While our team exercises great care, accidents can happen, and we cannot accept responsibility for items that are not properly stored or secured.
If there is any pre-existing damage to furniture, fixtures, or belongings in your property - whether it’s a residential home, commercial space, or a rental/vacation property (short- or long-term) - we kindly ask that you inform us before the cleaning begins. This helps us handle your property with extra care and ensures we are aware of any delicate or damaged areas that may require special attention.
During our initial walkthrough and cleaning session, our team will document any visible pre-existing damage or areas of concern. This process ensures transparency and helps avoid any potential misunderstandings regarding responsibility. If you have specific areas or items you would like us to take extra precautions with, or if there are any concerns about existing damage, please share them with us.
In the event that our team encounters unsecured valuables or personal items during the cleaning process, we adhere to the following protocol to ensure integrity and proper handling:
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Notify the Client: As soon as a team member discovers an item of potential value, they will promptly notify the client to inform them of the finding. Open communication ensures transparency and allows the client to provide specific instructions if needed.
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Document the Discovery: The team will document the item, including details such as its location and description, to ensure a clear record of the discovery. This documentation protects both the client and the cleaning team by maintaining accountability.
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Leave the Item in Place (if Possible): Whenever feasible, the team will leave the item in its original location to avoid any risk of misplacement or confusion. If leaving the item in place is not practical due to safety concerns or cleaning requirements, the client will be consulted on the appropriate course of action.
While we strive for exceptional care, our liability is limited under the following circumstances:
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Accidental Damage: We will assume responsibility for accidental damage only if it is caused by our negligence or failure to adhere to professional standards. In such cases, we will promptly notify the client and work collaboratively to resolve the issue to the best of our ability.
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Exclusions: Our liability does not extend to damage involving fragile, unsecured, or pre-existing items. This includes items that were already damaged, defective, or in a state of disrepair prior to our service. Clients are encouraged to inform us of any such items before cleaning begins so we can take appropriate precautions.
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Dispute Damages: If the client believes that our team caused damage or enhanced pre-existing damage, we will involve our insurance company to ensure a fair resolution. Upon notification of the claim, our insurance provider will arrange for an assessment of the item or area in question. This impartial evaluation will determine responsibility, and we will act accordingly based on the results.
We are committed to transparency and professionalism in all aspects of our service. While we take every precaution to avoid damage, we ask clients to help by notifying us of delicate or pre-existing conditions so we can provide the highest standard of care without misunderstandings.
If specific cleaning methods or additional precautions are required for valuable or unique items (e.g., antique furniture, luxury appliances, specialty flooring), the Client must provide detailed instructions before the service. Additional fees may apply for specialized handling or equipment.
At Queen Bee Cleaning, we expect our team to maintain the highest standards of integrity. In the rare case of suspected theft or conflicts, we will conduct a thorough investigation. Should the issue persist or if a conflict cannot be resolved amicably, the Client may be subject to the following actions:
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Immediate suspension of cleaning services
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A formal report to relevant authorities
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A review of future service eligibility
We take such matters seriously and work to ensure trust and professionalism in all our services.
Safety and Well-Being Guidelines
At Queen Bee Cleaning, the safety and well-being of our clients, cleaning technicians, and property are of utmost importance. To ensure a safe, comfortable, and professional cleaning experience, we adhere to the following guidelines:
Personal Space and Safety: For the safety of our clients and cleaning technicians, we ask that clients maintain a distance of at least 10 to 20 feet away from cleaners and their equipment during the cleaning service. This space allows our technicians to work safely and efficiently without distractions or risk of injury. While the equipment and cleaning materials we use are safe when handled properly, unauthorized individuals should not come near or interfere to prevent accidents or mishandling.
Ladder and Heavy Objects: Our technicians will not climb higher than a two-step ladder (or a four-step ladder with exceptions). For areas beyond their reach, we recommend using an appropriate extension tool or a professional service specializing in high-access cleaning. Technicians are not permitted to move heavy objects or furniture weighing 10 pounds or more. If furniture needs to be moved for cleaning, we kindly ask the Client to arrange this before the appointment.
Biohazard and Infestation Handling: In compliance with OSHA regulations, our staff will not handle animal or human waste, including vomit, blood, or bodily fluids. We cannot provide cleaning services for properties with active infestations, such as maggots, fleas, roaches, or bedbugs. Please address infestations with a professional exterminator before scheduling a cleaning.
Mold and Mildew Limitations: Our technicians will clean minor mold and mildew within shower areas but cannot address extensive mold outside these areas. Significant mold issues require remediation services to ensure proper handling and safety.
No Smoking: To maintain a safe and healthy working environment, smoking (including cigarettes, marijuana, or other substances) is not permitted inside the property while our technicians are present.
Client Cooperation for Safety: To facilitate a secure and efficient cleaning process, we ask for the Client's assistance in:
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Securing pets and clearing pathways to avoid accidents or obstructions
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Notifying us of any specific hazards or conditions on the property before the cleaning begins
These guidelines are designed to protect the safety of everyone involved and to maintain the highest standards of service quality. If you have any questions or concerns about these policies, please feel free to reach out to us before your scheduled cleaning.
Rate Adjustments and Scope of Work
Service rates may be adjusted periodically due to factors such as market conditions, increased supply costs, or changes in labor rates. Clients will be notified in advance of any rate adjustments. Existing contracts or agreements will honor previously agreed-upon rates until the renewal period, unless an adjustment is required due to changes in service scope or conditions.
Additional services requested beyond the initial scope of work may incur extra charges. Any such charges will be discussed and approved by the Client prior to services being performed.
Excessive Build-Up and Maintenance Standards
Your agreed-upon maintenance rate is based on the expectation that a basic level of cleanliness is maintained between visits.
Build-Up Requires Deep Cleaning
Maintenance service does not include heavy scrubbing, thick dust accumulation, caked-on food, excessive pet hair, strong odors, or pet accidents (including urine or feces). Clients are responsible for maintaining the basic conditions discussed during the initial walk-through.
Surcharges for Excessive Build-Up
If excessive build-up causes the service to exceed the allotted time, a surcharge will be applied.
Invoicing for Additional Time
When additional time is required due to excessive build-up, the service will be completed, and an invoice for the additional labor will be issued the same day.
Specialty Appliance Cleaning
A $35 specialty appliance cleaning surcharge applies to high-end or professional-style appliances, including but not limited to gas ranges with heavy cast-iron grates, stove burners, and removable components that require detailed cleaning.
If this surcharge is declined, the appliance will receive a surface wipe only.
Communication Protocol
All communication regarding scheduling, service details, and billing will be conducted exclusively with the account holder. Queen Bee Cleaning is unable to discuss service-related matters with third parties, including family members, guests, or other individuals present in the home.
100% Satisfaction Guarantee
At Queen Bee Cleaning, we are committed to providing exceptional service and ensuring your satisfaction. To address any concerns effectively, we have established the following re-clean policy.
Reporting Concerns: If the Client believes any area within the agreed-upon scope of work has not been cleaned to their satisfaction (within reason), they must notify us within 24 hours of the cleaning. When reporting a concern, we kindly request that the Client provide proof (e.g., photos or videos) of the affected area via email, text, and phone call to help us understand and resolve the issue. After contacting us, we will re-clean the affected area by the end of the next business day to ensure the concern is addressed promptly.
Re-Clean Eligibility: Notification must be received within the 24-hour window to allow us to arrange a timely return visit. Concerns raised beyond this timeframe may not qualify for re-cleaning. The re-clean policy does not apply to issues arising from using our products, supplies, or equipment. If the Client prefers to use their personal products or equipment, they must complete a Product and Equipment Waiver before the cleaning.
No Refunds or Discounts: We do not offer refunds or discounts for concerns related to the original cleaning service. The re-clean policy ensures satisfaction by addressing any issues directly and promptly.
Quality Assurance Measures: To maintain high standards of cleanliness and service, our team undergoes regular quality inspections, which may occur during the cleaning or after our technicians have left the property. These inspections help us identify areas for improvement and consistently deliver exceptional results.
Client Cooperation: To facilitate a smooth resolution, the Client must provide access to the property for the re-clean at the agreed-upon time. Failure to grant access may result in the forfeit of the re-cleaning opportunity. The Client should ensure that all areas requiring attention are within the original scope of work, as additional services or areas outside the agreed-upon scope may incur extra charges.
Limitations: The re-cleaning policy only applies to concerns that fall within the agreed-upon scope of work and cleaning standards. Personal preferences or changes to the original scope of work will not qualify for a re-clean. This policy is not applicable in cases where the Client's own cleaning products or equipment caused the issue unless otherwise specified in the waiver.
Post-Service Walk-Throughs: I do not offer a post-service walk-through. I will send you videos and still shots of my completed work for your review.
We take great pride in our work and are dedicated to ensuring your space meets our high standards of cleanliness. If you have any concerns, please do not hesitate to contact us within the 24-hour period so we can promptly address the issue.
Non-Solicitation Policy
By working with Queen Bee Cleaning, you agree not to directly solicit or hire any team members introduced through our services for cleaning-related work for a period of six months following the end of our working relationship. This applies to residential, commercial, vacation, and rental cleaning services.
If you are interested in employing a team member directly, please reach out so we can discuss options. A referral and training fee of $3,500 per technician applies if a team member is hired within this six-month period, reflecting the time and resources invested in their training.
This policy helps us protect the care, consistency, and quality of service our clients rely on.
Our Promise to You
At Queen Bee Cleaning, we’re committed to delivering thoughtful, reliable service with attention to detail and respect for your space. Our licensed, insured, and bonded team uses quality products and proven practices to care for your home or business.
If something isn’t right, please let us know within 24 hours so we can address it promptly. Clear communication, trust, and continuous improvement are at the heart of what we do.
Thank you for choosing Queen Bee Cleaning. We truly appreciate the opportunity to care for your space.